Refund & Return Rules

Clear refund policy, transparent settlement

This page explains how refunds, billing corrections, equipment return, and final account settlement are handled.

Call center 09639-696969 WhatsApp support

Service charge: non-refundable after activation

Billing: advance monthly basis, no partial refund

Wrong charge: verified adjustment/refund path

Return: company devices must be handed back

Quick summary

Core refund rules at a glance

Review these core points before reading the full policy sections.

Rule 01

Service charge is non-refundable

Activation/installation charges are non-refundable once the connection is live.

Rule 02

Advance billing basis

Monthly invoices are advance-based; partial-month and daily refunds are not applicable.

Rule 03

Adjustment on verified error

Incorrect charges or duplicate payments are adjusted/refunded after verification.

Rule 04

Company equipment must be returned

Company-owned ONU/cabling must be returned, or replacement charges apply.

01 Refund Section

Connection/service charges

Service charges (installation/activation fees) are non-refundable once a new connection is activated. These charges cover site visit, setup, and provisioning work.

Initial connection/service charge is non-refundable after activation
Cancellation after setup completion does not qualify for service charge refund

02 Refund Section

Monthly billing

Monthly bills are advance-payable. Partial-month usage, migration timing, or inactivity does not qualify for pro-rated daily refund.

Full monthly invoice applies for the billed cycle
If service is closed during a month, that month's bill remains applicable

03 Refund Section

Incorrect charge or duplicate payment

If an incorrect charge occurs or a bill is paid more than once, the customer may submit proof for review. After verification, adjustment or refund will be processed.

Payment receipt, transaction ID, or bank/MFS proof may be required
After verification, amount is adjusted in billing or refunded directly

04 Refund Section

Service interruption & credit

In force-majeure scenarios (natural disaster, upstream outage, power/backbone disruption), refunds/discounts are generally not applicable.

For verified prolonged ISP-side issues, goodwill credit may be considered by management
Force-majeure limitations follow the Terms & Conditions policy

05 Refund Section

Equipment return

Upon disconnection, company-owned ONU, cable, or network components must be returned in good condition.

Damaged, missing, or unreturned equipment will be charged at specified rates
Customer-owned routers (purchased separately) are not covered by this return policy

06 Refund Section

Final settlement on closure

Before permanent closure, all outstanding bills, service dues, and equipment return status must be cleared.

No final refund/adjustment is processed while dues remain unsettled
Post-settlement adjustments, if any, are communicated to the customer

07 Refund Section

Policy updates

This policy may be updated due to legal, operational, or business changes. The latest version will always be published on this page.

Clear refund policy. Clear customer trust.