For homes, students, gamers, and teams in Gazipur, we are shaping a connectivity experience where speed, stability, and human support work together.
BTRC License No: 14.32.0000.702.47.290.20.540
Active connections 3,000+
Same-day installs 85%+
Location focus: Gazipur and nearby zones
To ensure uninterrupted digital infrastructure for customers' daily work, learning, entertainment, and business. We treat technical disruptions as customer impact, not just incidents.
Every connection should perform as expected, and every issue should receive fast and meaningful support resolution.
We aim to become the long-term connectivity brand people in Gazipur trust first. Not just for speed, but for service consistency, honest communication, and continuous improvement.
Our north star is simple: customers should confidently feel that choosing GPISP was the right decision.
No hidden terms, clear billing, and clear communication from sales to support.
When service quality drops, we treat it as a responsibility, not a ticket ID.
Installation, monitoring, and support follow the same reliability baseline.
Every customer context is different; our response is tailored to real needs.
We build experience quality through service behavior across the full customer journey.
First response window
Dedicated support routing for faster first response on WhatsApp and call center.
Uptime quality bar
Stability-first operation with proactive monitoring and route preparedness.
Local route optimization
Tuned paths for lower-latency gaming, streaming, and office workflows.
Escalation readiness
Fast technical escalation from frontline support to NOC when required.
From onboarding to support, we operate in three steps.
Step 1 - Assess
We validate location, usage pattern, and device density before recommending a plan.
Step 2 - Activate
After route and slot confirmation, we execute installation and setup quickly.
Step 3 - Assist
Billing, speed, and upgrade support continues through all customer touchpoints.
Human Touch
We believe an ISP's strength is not only infrastructure. It is how responsibly the team stands beside customers during real issues. For us, support means practical resolution, not just ticket closure.
Our brand line in one sentence
"Reliable connection, transparent promise, and support that treats people with respect."
That is the operating promise of GPISP.
