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Gazipur ISP & Software Firm

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Privacy & Data Policy

Your data privacy is a core responsibility

This page explains how GPISP collects, uses, stores, and protects customer information across website usage, support, and service operations.

Call center 09639-696969 WhatsApp support

Data handling aligned with Bangladesh law and applicable BTRC guidance

Need-to-know internal access with operational accountability

No use beyond support, billing, and reliability operations

Privacy requests accepted via call center, WhatsApp, and email

Quick summary

Core policy points in 1 minute

Review these points first for a fast understanding of how we handle your data.

Pillar 01

Data minimization

We primarily collect information that is necessary to deliver and support services.

Pillar 02

Purpose-limited use

Data is used for service delivery, billing, support, and service quality improvement.

Pillar 03

Controlled sharing

No unauthorized third-party sharing; legal and operational exceptions are limited.

Pillar 04

Customer control

You can request corrections, updates, and communication preference changes.

01 Privacy Section

Information we collect

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We collect only what is reasonably required to activate, operate, and support your service.

  • Name, phone number, address, and email (during service request or form submission)
  • Service-related details (connection, plan, payment status)
  • Support requests and communication history
  • Minimum operational logs required for service continuity
02 Privacy Section

How we use information

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Collected information is used only to keep service stable, responsive, and support-ready.

  • To activate, operate, and support your service
  • To send billing, payment confirmation, and important service updates
  • To improve reliability, reduce abuse, and strengthen service quality
03 Privacy Section

Information sharing

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We do not share your data with third parties unless required by law. Where service operations require external processors, only limited, purpose-specific data is shared.

  • Any sharing is scope-limited and purpose-limited
  • Law enforcement requests are handled under applicable legal process
04 Privacy Section

Security controls

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Our data protection approach is based on administrative and process-level controls.

  • Administrative controls, access policies, and activity logging are maintained
  • Internal data access follows a need-to-know model
  • No internet transmission is fully risk-free; responsible usage is recommended
05 Privacy Section

Your rights

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You can request updates and preference changes related to your personal information.

  • Request correction or update of your personal information
  • Request promotional communication preferences to be changed
  • Contact our support channels for privacy-related clarification
06 Privacy Section

Data retention

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We retain data based on legal obligations, BTRC guidance, and operational necessity. Data is archived or removed according to applicable internal retention standards.

07 Privacy Section

Policy updates

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This policy may be updated to reflect legal, service, or operational changes. Any update will be published on this page.

Privacy first. Trusted operations.